NCC says consumer protection, satisfaction her priorities

March 19, 2019
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Consumer protection and satisfaction are the major priorities of Nigerian Communications Commission (NCC), Prof. Umar Danbatta, executive vice chairman of the commission, has said.

Danbatta, said this when the President of Kaduna Chamber of Commerce, Industry, Mines and Agriculture (KADCCIMA) led other officials of the chamber on a visit to the commission in Abuja.

Represented by Alhaji Ismail Adedigba, NCC deputy director, Consumer Affairs, Danbatta said “the commission places emphasis on consumer rights.

“NCC places more emphasis on issues of consumers as a section of the telecom act 2000 is dedicated to consumer protection.

“Because of that, we have series of programmes by which we make sure that consumers are protected.

“NCC’s priority is to ensure that consumers get value for their money and feel satisfied with services rendered to them.”

The NCC boss said that the organisation disseminate information to educate customers so as to protect them

from being cheated by service providers.

According to him, trade fair is one of the avenues through which NCC educates consumers.

He added that “this year is not going to be an exception because we have KADCCIMA’s invitation to participate in this year’s trade fair in Kaduna.

“We have actually processed the required fees that will enable us to participate at the fair and we plan to go the extra mile to make sure that we organise NCC Special Day and the whole essence of that is to express our support for the activities of the chambers.”

Danbatta said that with respect to the request by the chamber on sponsorship of quiz competitions for secondary schools, there was a circular which prohibit the commission from sponsoring such events “but by way of collaboration, we will see how we can help.”

Earlier, Muheeba Dankaka, President of KADCCIMA, said that the group was in NCC to seek partnership over the forthcoming Kaduna International Trade Fair.

Dankaka said that the fair, with the theme “Consolidating Interface Between Industry and Agriculture for Nigeria’s Sustainable

Development”, is scheduled for March 29-April 7, 2019.

She said that the theme was chosen complement government efforts toward revamping the country’s economy and to drive investment in agriculture and manufacturing.

She added that during the 10-day fair, there would be some flagship events and appealed to NCC to sponsor quiz competitions for senior secondary students in the 19 Northern States.

Dankaka congratulated the NCC boss and the management for “effectively steering the affairs of the commission.”

Mr Ishaya Idi, a Council Member of KADCCIMA, said that the 2019 trade fair was special because it was the 40th anniversary.

Idi explained that KADCCIMA was the first chamber of commerce to stage an international trade fair in Nigeria.

He added that “we are happy that we have attained 40 years, so we will celebrate it in a big way with more exhibitors participating.

“The chamber will use the opportunity of the fair to honour its founding members and beneficiaries.”

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