Posted by By Victor Ahiuma-Young on
MANAGEMENT of Wema Bank Plc has embarked on a mission to make the bank the reference point for value-added service, convenience, trust and....
MANAGEMENT of Wema Bank Plc has embarked on a mission to make the bank the reference point for value-added service, convenience, trust and optimize returns to the bank's stakeholders and for the bank to be one of the top 5 financial institutions in Nigeria by the year 2010.
Speaking at the 9th Triennial Delegates conference of the bank's unit of Association of Senior Staff of Banks, Insurance and Finance Institutions (ASSIBIFI), held recently in Lagos, Managing Director of Wema Bank\Chief Executive, Mr. Adebisi Omoyeni, charged the workers to explore how the bank could constantly improve on the quality of customer service delivery, continue to uphold the spirit of teamwork, remain competitive with the ever-narrowing margin and achieve optimal mileage from its IT and other service infrastructures which are critical to the growth of the bank in the post consolidation era.
He said the manifestations of the changes in the banking sector in the post consolidation era included intense competition, thinning margins, opening up of the industry to foreign banks and expanded business opportunities in extant and nascent financial segments.
According to him, ' these unfolding developments call for a re-appraisal of our strategies with a view to improve on the ways we do things and re-dedicate ourselves to the achievement of our collective goals. We need to ask ourselves how we have fared in terms of satisfying our customers and adding value to our other stakeholders. In this regard, the board and management have demonstrated their pro-activeness in addressing these challenges. This is in terms of articulation of a new strategic direction to explore the emerging opportunities, continuous improvement in the work environment through the provision of necessary working tools and quantum improvements in staff welfare without any prompting."