Posted by From Bethrand Nwankwo, Abuja on
A RESTRUCTURING exercise designed to improve the revenue base and overall performance of Nigerian Telecommunications Limited in Abuja has been embarked upon by the Territorial Manager, Mr. Olushina Obi.
A RESTRUCTURING exercise designed to improve the revenue base and overall performance of Nigerian Telecommunications Limited in Abuja has been embarked upon by the Territorial Manager, Mr. Olushina Obi.
Recently, Obi appointed four new area managers and re-deployed them in accordance with the needs of the seven area offices of Abuja zone territory.
Managers of Access Network Department were posted to exchange areas that experienced upsurge of new customers but lack capable network to serve them while those with less customers but having spare lines were deployed as marketing managers.
Addressing the area managers shortly after the re-deployment, Obi charged them to bring their ingenuity to bear in the administration of their exchange areas.
He said NITEL now recognises the area offices as its third-tier of administration in the telecommunications industry. Barely six weeks of that experiment, The Guardian learnt that more faults had been cleared by the management and new lines introduced into the network.
The deployment of the area managers coincided with the memo from the general manager (Operations and Maintenance) mandating zones/territories to rehabilitate 100,000 lines within one month.
It was learnt that of 34,805 connected lines in Abuja, 11,405 were not working as at the time the present management took over the headship of the company.
Describing the figure as alarming, the management charged Abuja territory to reduce the dormant lines by 5,600 within one month.
In the report sent to the zone recently, Abuja territory had revived 5,013 of such dormant lines into the network, representing 90 per cent of the target given.
Encouraged by this achievement, Obi directed the management to also re-deploy credit control and service provision for workers for better performance.
In another development, NITEL Abuja Territory has adopted a new approach of using employees to monitor the activities of other departments.
A publication from NITEL said the monitoring team, headed by the Territorial Manager, Mr. Olushina Obi, has produced a comprehensive checklist of all the operations of NITEL and assigned workers who are not so familiar with the sections to monitor and report back weekly.
Obi said that the area of coverage include bills distribution and collection, service provision, fault
reporting, customer complaints and credit control.
Others are power/transmission system, switching/fire inspection, Information Technology and terminal debts.