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Introducing LBE HelpDesk

By Erin B 08/02/2012 12:56:00

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Author: Nancy Taylor
Posted to the web: 9/2/2006 3:42:33 PM

Introducing LBE Desktop and Web HelpDesk

Good news to Organizations, Companies, Manufacturers, Banks, Agencies etc.

Straight from the broth of one of the best software developers in the United Kingdom comes the LBE Web Helpdesk.

Features:

·         Easy to use - minimal training required.

·         Adapts to your organization structure.

·         You can give Operators only the system privileges they need.

·         Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.

·         Custom Fields: These can be renamed by you and used to store information that your business needs.

·         Complete Audit trail of what actions were taken and by whom.

·         Manage support contracts by expiry date and/or number of new Jobs.

·         Automatic escalation of Job Priority.

·         Transfer of jobs between operators.

·         Target completion dates make it easy to see problems are dealt with in time.

·         Track hours and cost spent.

·         Categorize and Prioritize jobs.

·         Maintain customer, contact and Asset/Inventory details. : Track down those ‘problem machines’.

·         Link files to Helpdesk Jobs - useful for e.g. screen-dumps

·         Child Jobs - which must be completed before it is possible to complete the ‘Parent’ Job.

·         Knowledge base makes it easy to find answers through basic and advanced operations.

·         Monitor your helpdesk activity, performance and expenditure.

·         Most reports are presented as bar charts - easy to understand.

·         Reports are in html format making it easy to publish them to your management and/or customers.

·         Notify the operator and/or the Customer when a Job is actioned/created.

·         Supports most e-mail systems.
6 good reasons you should you use LBE Helpdesk Software

    We wrote the software - we didn't just buy it in or resell someone else’s. So, when you call us, you are dealing with people who really understand the product.
    We answer your emails - usually the same hour, but always the same day. Don't you just hate it when you email a company and you get absolutely no reply? And it's not just pre-sales, when an email arrives in our inbox we answer it straight-away whether you are a customer or not.
    Pricing - the cheapest purchase is not always the best investment. We believe we have struck a balance with our pricing that suits the wide variety of organizations who would like to use our software.
    We are open and clear - for example, just compare how some vendors obscure their pricing. Ask us a question and we will give you a straight, honest answer.
    We are responsive to our customers needs - most of the features are a direct result of customers asking for them.
    We have been in business since 1991.

For more enquiries or purchase details call +233277003382 or email janusjajanus@yahoo.co.uk . Your emails will be answered within the same hour.